PRIVACY POLICY
Effective Date: 05/23/2023
Pelvic Health and Total Wellness is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy outlines how your information is collected, used, and safeguarded in compliance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We collect the following types of information for the purpose of providing high-quality, individualized care:
• Personal Identification Information (e.g., name, date of birth, address, phone number, email)
• Medical and Health History
• Treatment Records and Progress Notes
• Billing and Payment Information
2. How We Use Your Information
Your information is used to:
• Provide and coordinate care and services
• Communicate with you regarding appointments and treatment
• Process payments and send invoices or receipts
• Maintain accurate medical records
• Comply with legal, regulatory, and professional obligations
3. How We Protect Your Information
We use industry-standard safeguards to protect your personal and health information, including:
• Secure electronic records with password protection and encryption
• Locked filing systems for paper records (if applicable)
• Access to your records is limited to authorized personnel only
4. Disclosure of Information
We will not share your information without your written consent except when:
• Required by law (e.g., subpoenas, public health reporting)
• Necessary to prevent serious harm to you or others
• Required for billing and insurance processing (if applicable)
• Referring or consulting with other healthcare providers involved in your care (with consent)
5. Your Rights
You have the right to:
• Request access to and a copy of your health records
• Request corrections to your health records
• Request restrictions on certain uses or disclosures
• Request confidential communication (e.g., alternative phone or email)
• File a complaint if you believe your rights have been violated
6. Communication
By receiving services at our practice, you agree to be contacted via phone, email, or text for purposes related to your care. You may opt out of non-essential communication at any time.
7. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website and made available in-office upon request.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your information, please contact:
Pelvic Health and Total Wellness
Cindy Okpegbue,PT, DPT, IBCLC,CLT
(832) 429-4923